Return Policy

We want to ensure our customers are happy with their purchases. If you would like to set up a return you can initiate a return for most new and unopened items within 30 days of delivery for a full refund by contacting us at contact@zallzo.com or 855-365-5006. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

Returns after 30 days will not be accepted. 

If you return an item that was opened or shows signs of wear, we will issue a partial refund minus the original shipping charges and return shipping fees. Products decrease in value over time. Therefore, a reduced refund will be issued for returns initiated over 30 days after delivery or received at our returns processing facility after 45 days*.

You can expect your refund within two business days from the date you return your package. All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.

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